Privacy Policy
This policy explains what personal data we collect when you use our website and apps, why we collect it, and how we protect it, in line with the Data Privacy Act of 2012 (Republic Act No. 10173).
1. Who is responsible for your data
REVIEWERSNEST ONLINE TUTORIAL SERVICES (The Reviewers' Nest), owned by [OWNER NAME], is the personal information controller for the data described here.
Data Protection Officer: [DPO NAME], [DPO EMAIL]
2. What we collect
| Type of data | Examples |
|---|---|
| Account details | Name, email address, mobile number, password (stored encrypted) |
| Study details (optional) | School, course and year level |
| Payment details | Amount, date, app purchased and payment reference number. Card and e-wallet details are handled by our payment provider; we do not see or store your full card number. |
| Device and login data | Device type, browser, IP address, login times and number of devices used |
| Learning activity | Questions answered, scores, progress and time spent |
| Messages | Anything you send us for support or feedback |
3. Why we use it
- To give you access: create your account, confirm your payment and open the app you paid for.
- To protect our content: apply the 2-device limit, show your personal watermark and detect account sharing or copying.
- To track your progress: show your scores and what you have completed.
- To support you: answer questions and send important notices about your account.
- To improve our reviews: see which questions are hard or unclear, using combined data wherever possible.
- To follow the law: keep payment records for tax purposes and respond to lawful requests.
We process your data because it is needed to provide the service you signed up for, because we have a legitimate interest in protecting our content and preventing fraud, to meet legal obligations, and, where needed, with your consent. We will ask your consent separately before sending you marketing messages, and you can say no at any time.
4. Who we share it with
We never sell your personal data. We only share it with:
- Service providers who help us run the apps, such as our payment provider ([PAYMENT PROVIDER]), hosting provider ([HOSTING PROVIDER]) and email service. They may only use your data to provide their service to us.
- Government authorities when the law requires it.
Some providers may store data outside the Philippines. When that happens, we require them to protect it to a standard comparable to Philippine law.
5. How we protect it
- All connections to our website and apps are encrypted (HTTPS).
- Passwords are stored in encrypted form, never as plain text.
- Only people who need your data to do their work can access it.
- If a data breach happens that may put you at risk, we will notify you and the National Privacy Commission as the law requires.
6. How long we keep it
We keep your account data while your account is open and for [2 YEARS] after your last subscription ends, so you can come back to your progress. Payment records are kept for as long as Philippine tax law requires. After that, we delete or anonymise your data.
7. Your rights
Under the Data Privacy Act, you have the right to:
- be informed about how your data is used;
- access the personal data we hold about you;
- correct data that is wrong or incomplete;
- object to processing, or withdraw consent you gave;
- ask us to delete or block your data (some records, such as payments, may need to be kept by law);
- get a copy of your data in a common electronic format;
- claim damages if you are harmed by misuse of your data;
- file a complaint with the National Privacy Commission.
To use any of these rights, email our Data Protection Officer at [DPO EMAIL]. We will reply within [15 DAYS].
8. Cookies and similar technology
We use essential cookies and similar browser storage to keep you signed in and to apply the device limit. The apps do not work without them. [If you use analytics, e.g. Google Analytics, name it here and explain what it tracks.]
9. Students under 18
If you are under 18, please ask a parent or guardian to read this policy with you. They must give permission before you subscribe.
10. Changes to this policy
We may update this policy. We will change the date at the top of this page and tell you about important changes by email or in the app.
11. Contact us
Email: [CONTACT EMAIL]
Business address: [BUSINESS ADDRESS]