Refund Policy
Our subscriptions are for digital content that you can use as soon as your payment is confirmed. This page explains when you can get a refund and how to ask for one.
1. No surprise charges
Every subscription lasts 1 month and does not renew automatically. You will only ever be charged when you choose to pay. There is nothing to cancel.
2. When you can get a refund
We will give you a full refund if:
- You were charged twice for the same subscription.
- You paid but did not get access, and we could not fix it within [48 HOURS] of you contacting us.
- A problem on our side stopped you from using the app for [3 OR MORE DAYS IN A ROW] during your access month, and we could not fix it. In this case, you can choose a refund for the lost days or free extra days instead.
Bought the wrong app? If you contact us within [24 HOURS] of paying and have not opened any questions yet, we will switch your subscription to the app you meant to buy. If the price is different, we will refund or ask you to pay the difference.
3. When refunds are not given
Because you get the content right away, we cannot refund:
- a change of mind after your access has started;
- time you did not use during your access month;
- problems caused by your own device or internet connection;
- exam results;
- accounts that were suspended or closed for breaking our Terms of Use, such as sharing an account or copying content.
4. How to ask for a refund
Email us at [CONTACT EMAIL] within [7 DAYS] of your payment, or of the problem happening. Please include:
- your full name and the email address on your account;
- the app you paid for;
- your payment reference number;
- a short description of the problem, with a screenshot of any error message if you have one.
5. How refunds are paid
We will reply within [3 BUSINESS DAYS]. If your refund is approved, we send it back through the same payment method you used within [7–14 BUSINESS DAYS]. Your bank or e-wallet may take a few more days to show it. Access to the refunded subscription ends when the refund is processed.
6. Your rights under the law
This policy does not take away any rights you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other Philippine law.
7. Contact us
Email: [CONTACT EMAIL]
Business address: [BUSINESS ADDRESS]